As a truly digital company, Zoomcar has been doing contactless deliveries for the last few years. The company has invested in data science, IOMT, AI/ML, Keyless entry for better customer service. It is using AI-driven predictive analytics for analysing driving patterns for safety on roads. Analytical tools are used to identifying loyal and returning customers with 85% accuracy. Its customer support is using AI-powered chatbots for fast resolutions of customer query.