How SBI’s digital strategy maintains customer satisfaction during pandemic

1. Contingency sites were set up as soon as pandemic-probability of COVID-19 was in talks. 2. Alternate sites to ensure smooth transactions, alternate centres for better customer services were set up. 3. Depending on the digitisation capacity of tasks, WFH will be replaced with work-from-anywhere (WFA). 4. VSATs ensure connectivity even in remote areas. 5. Banking apps are tested on 64kbps/VSAT line. 6. Network connections from 2 different operators for backup.

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