Axis Bank deploys AI-powered bot to automate customer service

Axis Bank has partnered Vernacular.Ai to deploy its multi-lingual BOT on its phone banking IVR. Entitled AXAA, this AI-powered BOT can converse in English, Hindi, Hinglish. It can recognize the nature of customers’ queries using speech recognition, NLP. All this, it can do without human intervention leading to increased efficiency alongside improved customer service. In cases, where AXAA is unable to solve the query, it will redirect the call to human assistants.

Click here to read the full story

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s