RPA, ML, AI automate tedious manual tasks like unstructured doc scanning. These techs also ease bank’s KYC process. Skype ensures team collaboration during remote working; for BCP, they have upgraded server infra; WhatsApp integrated with Symphony enables secure client meetings. Multi-layered defence-in-depth approach, 24*7 threat monitoring by globally scattered Cyber Intelligence and Response Teams, and awareness programmes ensure cybersecurity.

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