Automation is a highly-invested tech these days. But which automation is the best to invest in? Robotic Process Automation aka RPA works on predefined logic; eg traditional chatbots. It is easy to implement and lacks a self-learning ability. Conversely, cognitive automation is RPA with AI, ML’s self-learning capabilities; minimizes human intervention. Its implementation time is high. Experts suggest firms to first invest in RPA, then move to CA.

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