How Yes Bank has automated digital customer service

1. End-to-end tech automation in routine service requests and other manual processes.
2. RPA, Configuration Automation, and Release Automation automate data centres’ operations.
3. Contactless and paperless savings account opening with eKYC/video KYC, paperless loan provision, virtual debit cards etc. 4. Yes, Mobile, Yes Robot, Yes Transact are some of the bank’s technical platforms equipped with chatbots for a personalised experience.

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