1. Automating hiring and other manual processes. 2. Reliance on devices – laptops, PCs – has expanded. 3. Mix work model to be heavily-invested. E.g. contact tracing tools, collaboration tools etc. 4. Knowledge hubs (software platforms that manage company knowledge) help employees stay productive. 5. Tech upskilling of existing employees. 6. AR/VR for immersive meetings.7. AI tools expected to be firms’ essential tech-stack by 2022.

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