Ozonetel launches AI-Powered WhatsApp Solution to enhance customer service

Ozonetel has launched a WhatsApp solution for call centres. Businesses can use this solution to enable efficient, responsive WhatsApp channel for customer support. Its in-built features like skill routing, queue management, and fallback, efficiently distribute conversations among agents in various departments. Its AI-powered bot can handle small queries and can also draw analytical reports for supervisors. It can track the performance of agents in the call centre.  

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