1. Conversational AI cannot answer complex queries; thus, cannot be used for customer retention. 2. Bots need to be trained with evolving trends leading to high installation, maintenance costs. 3. AI cannot discern between right/ wrong sense of speech and can have serious consequences. 4. AI-equipped bots may give repetitive answers to queries. This can irritate and prevent the customer from proceeding further. 5. AI lacks an empathetic sense of speech.

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