Insights into Taj Group’s plans to offer touch-free hospitality services

The Group has deployed IHCL’s Zero-Touch Service Transformation digital solutions suite across its brands – Taj, Vivanta, SeleQtions. It enables zero-touch check-in’s/check-outs, digital invoicing, online payment options, digital menus etc for guests. They’re also upgrading room locks to support Bluetooth 4.0 tech, to enable keyless room entry via mobile app. Zero-touch options are also extended to employees; e.g. – facial recognition for attendance.

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