1. Facial recognition enables passenger to check at the terminal entrance without doing physical doc checks at multiple touchpoints. 2. Cards for purchase of food, beverages etc on board increases passenger convenience. 3. High-end tech-back up manages thousands of complex customer queries. 4. AirAsia’s Virtual Allstar (AVA) app handles 80% of customer requests (ticket booking, flight status etc) across all major social media platforms – WhatsApp, Facebook etc.