How Dalmia Cement is using data for digital transformation

The firm focusses on 3 layers – information, intelligence, empathy. Information: They have made a central data repository by implementing data lake, data warehouses, aiming to draw a 360-degree view of key stakeholders. Intelligence: They are building entire AI, ML platform to throw predictive/prescriptive analysis. Empathy: Here they aim to give a personality or human touch to algorithms for better customer communication, improving customer experience.

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