Exide Life Insurance had to deal with 2 problems –high error rates in paper-based forms and a higher lag time. It took significant time for a customer to sign the proposal, for the agent to collect it and bring it to the office and depositing it. Using mobile made the processes easier as it was accessible 24X7. Also, verifying data from customers (email and phone) was much easier and faster. On top of all this, it helped them reduce paper consumption by 95%.