1) Firms using digital routes to reach out customers are 3.5x more likely to be a top performer 2) Position of CIO, during the pandemic, rose in the organisation and they should enhance business knowledge of processes to advise better. 3) Removing the ritual from the IT implementation decision making is a must for the agility of an organisation. 4) Investment should increase in revenue-generating fields — customer value, understanding behaviour, automation etc.

Click here to read the full story