Pegasystems has acquired @Qurious.io, a Cloud-based real-time speech analytics solution provider, to add capabilities to its software portfolio with an initial focus on ‘Pega Customer Service’ use cases. Qurious.io’s SaaS uses speech-to-text, natural language processing, and emotion detection capabilities to analyse the dialogue within each customer service to improve customer interactions, make better recommendations, and boost customer loyalty and sales.

Click here to read the full story