Conversational AI company Jio Haptik Tech and software firm Zendesk joined hands to give AI-driven automation a human touch. The integration will transfer queries to human agents on Zendesk Chat. It will also enable an automation-first strategy across all instant messaging platforms. “Haptik brings advanced NLU capabilities and ready-to-use industry-specific Smart Skills trained on over 3 bn interactions,” said Swapan Rajdev, CTO and Co-founder at Haptik.

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