Facebook has appointed Spoorthi Priya as its grievance officer for India. The appointment has come at a time when the new IT rules of India require social media platforms to appoint grievance officer, nodal officer, and chief compliance officer. These new appointees should be residing in the country, mandates the new rule. The grievance officer is required to acknowledge the complaint within 24 hrs and dispose it of within 15 days from the date of its receipt.

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