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Category: Automation (page 1 of 6)

AI-enabled automated customer service agents are on rise in India

As face-to-face interactions have reduced, AI found its maximum usage in automated customer service agents in India in 2020. Fraud analysis and investigation, IT automation, recommendation system, and diagnosis and treatment were other fields excelling with AI.  Businesses have started to restructure strategies and adapt to the new age of technology. The BFSI sector was on top for spending on AI with a 29% share in the year 2020.

Hyd Airport implements video analytics for passenger safety

GMR Hyderabad International Airport, to improve passenger experience and reduce wait time, implements Queue Management Systems combining IoT security cameras and AI video analytics in collaboration with AllGoVision Technologies. The advanced video analytics platform analyses the video feed from cameras and uses Deep Learning-based AI models to accurately estimate passenger statistics and help in reducing wait time for a quality experience and safety in COVID times.

KKR, CD&R to acquire Cloudera for $4.7bn

Cloud-based analytics company Cloudera Inc private will be acquired by equity firms KKR and CD&R for $4.7 bn. As the demand for cloud-based services has grown, tech giants like Google, Amazon are looking to provide services like Cloudera. The largest investor of Cloudera is activist investor Carl Icahn who holds about 17.8% of Cloudera’s total shares. The deal is to be completed in the latter half of the year with a 30-days “go-shop period”.

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Tesla’s in-car cams will monitor you in autopilot mode

Tesla’s Model 3 or Model Y cars will be monitored by in-car cameras when in autopilot mode. The new feature was added with a new software update, which gives the user an option to share the data or store it locally. Elon Musk, in a tweet, said that radars were not being used, instead, in-built cameras will keep track when on autopilot. There is much speculation regarding driver safety around in-car cameras as Tesla has lost its “Top-Pick” status from consumer reports.

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Hyundai Ioniq 5 will have an in-car payment system

The all-new Hyundai Ioniq 5 will be released with a bunch of new features that include an in-car payment system. Drivers can make payments for EV charging, food, and parking using the system. Dominos, ParkWhiz, and ChargeHub are the partnering companies. The new feature can be operated using BlueLink which requires a paid subscription. Blue Link can connect to the user’s Google assistant feature on phone to send info to the car. The subscription prices are still undisclosed.

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Robots to replace over 200,000 jobs in US banks in next 10 years 

Mike Mayo, a Wells Fargo analyst, has predicted that US banks will cut off 200,000 jobs in the next 10 years to increase efficiency and productivity. He says that low-pay jobs are the ones on the edge. In a 2019 Wells Fargo report, financial firms spent over $150bn annually where 50% was employee compensation. Mayo said that 1 in 3 employees will be dropped with the rise of robots. Jobs in the sales, tech, advising, and consulting sectors will be less affected.

Reliance introduces Chatbot assistance for investors query

Reliance has launched an AI-based chatbot to solve investor queries related to its Rs.53,125 cr rights issue which will close on June 3. The chatbot, developed by Jio Haptik Technologies, can handle queries pertaining to general FAQs, important dates, payment, eligibility towards dividends, important links, etc, and can also calculate the amount an investor needs to pay. This service of inquiry is accessible via a toll-free number or via WhatsApp.

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Delhi airport’s Taxibot completes 1,000 movements

Delhi airport, two years back, has put to use two Taxibot with the aim to be a “net zero-emission” by 2030. Taxibot is a semi-robotic towbarless aircraft tractor that tows planes between the terminal gates and runways. Taxibot has helped reduce carbon emissions on the airport by completing 1000 movements to save 532 tonnes of carbon and 214,000L of ATF. At present, three airlines are using these bots. Authorities aim to add 15 Taxibot in four years.

Robots on call for Singapore home deliveries

Singapore based OTSAW Digital has deployed a pair of robots both named “Camello” to deliver groceries to 700 residents of a city estate for a one-year trial period. Delivery slots can be booked via an app that notifies users when the robot is about to reach. The robots are equipped with 3D sensors, a camera and can carry up to 20 kg of parcels. They can make four or five deliveries a day and use ultraviolet light to disinfect themselves after every trip.

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