Thermax digitisation initiative has three parts 1) Employee Automation: Human capital management is completely automated, as employees can sell tech better when they see its benefits. 2) Business Automation: Sri City factory is fully automated and digitalised to ensure operations can be governed. 3) Customer engagement: tech is embedded in the product itself. Besides digital marketing, enquiry management, CRM system have helped in engagement.
Ennoventure mainly offers covert anti-counterfeit solutions for pharma and FMCG industries. It uses cryptography to encrypt any information on packaging. Customers can then scan it using a simple mobile/web app to validate authenticity. Deep Neural Networks helps in identifying fake/look-alike products masquerading as the original. This is available as a cloud-based SaaS solution which companies can implement without any spend on machinery.
AirAsia was working to create a zero-touch experience even before corona. The airlines had already implemented a first in industry self-bag drop facility at Bangalore airport. For baggage check-in, travellers could tag their bags themselves. The airline would later share a baggage confirmation SMS. Web check-in ensure touchless boarding. Facial biometrics replaced the traditional security checkpoints documentation.
Tata Steel has given a RFID-like ‘Suraksha Card’ to employees for access control. It allows systems to track holder’s location. So, if there are over 10 people in a certain area, the system alerts the administration. The card is also available on a mobile app. Employees have to fill a declaration form, stating if they have any symptoms. This data is real-time visible in their Suraksha Card and is monitored by systems to check for any positive/suspected cases.
LTTS conducted a business impact analysis, followed by a survey to collect data points on enabling employees to WFH. The results were coupled with employees’ projects, locations etc to see if WFH was feasible. The firm has deployed Qlik platform that monitors employee productivity via utilisation reports, WFH enablement etc. LTTS also maintains focus on VPN gateway & ISP Link capacity to enable employees to access company’s critical apps safely.
Sigma Electric wanted to advance its innovation, digitalisation efforts to get more value from IT but all efforts went into maintaining, optimizing its data centre. Hence, the manufacturer, amid the lockdown, switched to Oracle Cloud without any data loss. It provided advanced security and 30% performance improvement. OPEX IT model helped in 20%-30% of upfront cost-saving. Its IT teams can now focus more on innovation.
CaratLane is using facial recognition with 3D imaging tech to complement the virtual jewellery trial for customers. The company has been investing in technology since its foundation in 2008. It is entirely hosted on the cloud and its online platforms and applications are built by in-house engineering teams. It uses Kissflow’s Digital Workplace solution to automate entire workflow management. CaratLane will invest more on VR, digital marketing and ML.
Mphasis offers its cognitive intelligence platform – DeepInsights – to its enterprise customers, enabling data-driven decision making. The platform uses ML, DL algorithms to analyse and provide accurate decision metrics from structured and unstructured data, reducing the turn-around time of business processes. Image processing and OCR help in faster processing of unstructured scanned docs. DeepInsights, using ML ops, can also predict supply chain demand.
Being India’s largest public sector bank with 58K ATMs, SBI frequently exceeds 30M transactions per day. Hence, to meet its transaction processing requirements, the bank has updated its payment switching system using ACI’s Retail Payments Solution. It enables SBI’s ATM network to acquire Visa, Mastercard, RuPay cards, as well as manage ATM/POS authorisations. Also, the solution executes bank’s complex switching needs with minimal downtime and business impact.