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Tag: chatbot (page 1 of 2)

Novo Nordisk Education Foundation releases Chatbot for diabetes

Novo Nordisk Education Foundation announced the launch of its chatbot, Mishti to enable people of India to access important information regarding the management of diabetes. It is available in seven languages to allow more people access to the information. The information is delivered via WhatsApp. The key topics covered are insulin device demos, customised diet plans for each patient with exercise guidance.

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Reliance launches WhatsApp chatbot to answer shareholder queries 

Reliance, before the 44th AGM scheduled on June 24, has announced the launch of the Reliance WhatsApp chatbot. The AI-powered chatbot will be answering questions of shareholders, general viewers and will also provide information on the latest in Reliance AGM. In the AGM the company may launch the Jio 5G phone at a price point of Rs 4,000 running on a custom android called JioOS. The launch of the JioBook laptop is also on the card.

Reliance introduces Chatbot assistance for investors query

Reliance has launched an AI-based chatbot to solve investor queries related to its Rs.53,125 cr rights issue which will close on June 3. The chatbot, developed by Jio Haptik Technologies, can handle queries pertaining to general FAQs, important dates, payment, eligibility towards dividends, important links, etc, and can also calculate the amount an investor needs to pay. This service of inquiry is accessible via a toll-free number or via WhatsApp.

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IRCTC’s AI-chatbot improve customer interactions by 70%

AI chatbot, AskDISHA powered by Microsoft Azure and developed by CoRover for IRCTC had helped improve customer interactions by 70%. The chatbot used AI, ML, and NLP to answer passenger queries. Customers can now receive instant responses on frequent queries with almost no wait time. Supporting both voice and text capabilities in English and Hindi, it had benefitted more than 178 mn passengers since its inception in Oct 2018. 

Government plans chatbot to deliver public services

The govt has invited bids to develop a chatbot or voice assistance apps to deliver e-gov services. The AI-based platform is expected to interact in multiple languages, analyse intent, collect and analyse data to give a personalised experience to users. The conversational app will be deployed on the UMANG platform, which hosts various apps that provide govt services to citizens. The chatbot should be able to turn speech into a text and text into speech.

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Retailers enabled AI-based chatbot for customer engagement

Indian retailers implement AI-based WhatsApp chatbot for better customer engagement. The move is related to the changing consumer behaviour of buying online during the pandemic. Supermarket operator Spencer’s Retail, Ethnic-wear retailer Meena Bazaar, luggage giant Samsonite, Puma etc upgraded customer services with WhatsApp chatbot. These bots engage with customers by giving details of products, answering basic questions, and following up on the customers. 

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How Genpact’s AI-chatbot is enhancing employees experience, engagement

Genpact is using an AI-powered chatbot for better employee satisfaction and self-assessment. AI-powered Amber analyses employees’ sentiments through their conversations with the people, enabling HR team and managers to proactively help the unhappy ones. The chatbot also helps the HR department to predict top performers with a 74 % accuracy. The company also uses AI in its job search portal and to enhance other HR processes.

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Tech made easy: 3 Best no-code chatbot building platforms

1. Appy Pie: One of the largest no coding platforms in the world; lets users create multiple types of chatbots in multiple languages using simple 3 step mechanism. 2. ManyChat: Enables businesses to get equipped with Facebook Messenger bots to aid marketing, sales and customer support. Its visual flow builder eases structuring and conversation building. 3. Botsify: Enables multiple types of chatbot creation with live chat sales feature for lead generation.

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Scam alert: phishing SMS duping netizens using fake Apple chatbot

Sophos reported a new SMS phishing scam circulating on the internet that is duping innocent users into giving up their bank account details by pretending to be a chatbot by Apple. Scammers, according to the report, are sending SMSs with malicious links to smartphone users. The message informs users that they’ve been selected for Apple 2020 Testing Program. Sophos asked users to ignore/delete such messages and recommends using web filters and VPNs.

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