The govt has invited bids to develop a chatbot or voice assistance apps to deliver e-gov services. The AI-based platform is expected to interact in multiple languages, analyse intent, collect and analyse data to give a personalised experience to users. The conversational app will be deployed on the UMANG platform, which hosts various apps that provide govt services to citizens. The chatbot should be able to turn speech into a text and text into speech.
Indian retailers implement AI-based WhatsApp chatbot for better customer engagement. The move is related to the changing consumer behaviour of buying online during the pandemic. Supermarket operator Spencer’s Retail, Ethnic-wear retailer Meena Bazaar, luggage giant Samsonite, Puma etc upgraded customer services with WhatsApp chatbot. These bots engage with customers by giving details of products, answering basic questions, and following up on the customers.
Genpact is using an AI-powered chatbot for better employee satisfaction and self-assessment. AI-powered Amber analyses employees’ sentiments through their conversations with the people, enabling HR team and managers to proactively help the unhappy ones. The chatbot also helps the HR department to predict top performers with a 74 % accuracy. The company also uses AI in its job search portal and to enhance other HR processes.
1. Appy Pie: One of the largest no coding platforms in the world; lets users create multiple types of chatbots in multiple languages using simple 3 step mechanism. 2. ManyChat: Enables businesses to get equipped with Facebook Messenger bots to aid marketing, sales and customer support. Its visual flow builder eases structuring and conversation building. 3. Botsify: Enables multiple types of chatbot creation with live chat sales feature for lead generation.
Sophos reported a new SMS phishing scam circulating on the internet that is duping innocent users into giving up their bank account details by pretending to be a chatbot by Apple. Scammers, according to the report, are sending SMSs with malicious links to smartphone users. The message informs users that they’ve been selected for Apple 2020 Testing Program. Sophos asked users to ignore/delete such messages and recommends using web filters and VPNs.
1. NLP-based speech recognition helps in analysing and extracting info from large data sets just by querying. 2. NLP is also being used in analysing customer satisfaction through sentiment analysis. 3. NLP tools such as MeaningCloud, ML Analyser automatically summarize long docs into short, fluent and accurate summaries. 4. NLP-powered chatbots are being used everywhere – from customer service to sales to even HR.
Axis Bank has partnered Vernacular.Ai to deploy its multi-lingual BOT on its phone banking IVR. Entitled AXAA, this AI-powered BOT can converse in English, Hindi, Hinglish. It can recognize the nature of customers’ queries using speech recognition, NLP. All this, it can do without human intervention leading to increased efficiency alongside improved customer service. In cases, where AXAA is unable to solve the query, it will redirect the call to human assistants.
The Andhra Pradesh govt has collaborated with IBM to launch a virtual agent for providing all COVID-19 related information. The aim is to provide access to authentic information to citizens about the response and measures being taken to check the pandemic. Deployed on a web browser, the virtual agent — Watson Assistant for Citizens — can reply in English, Hindi and Telugu by using the information provided by the authorities while safeguarding privacy.