Singapore’s OCBC Bank is using facial recognition technology to verify its customers at eight ATMs spreading across Singapore. A bank customer can authenticate their identity using the new age facial recognition technology at the ATMs, without using a card, for balance enquiries. The bank is planning to increase the usage of the technology for other banking services including withdrawals “progressively”, but gave no timeline on when this would be.
NHAI, has deployed an AI-based face recognition system for attendance monitoring of the field staff. The system comes with a real-time location capturing feature to track all the key personnel/engineers at the project site to check unauthorised absenteeism and improve the quality and speed of construction. It is linked with NHAI’s Big Data Analytics platform so that every key personnel/ engineers deployed at the project can be uniquely identified and monitored.
Intel has introduced ‘Intel RealSense ID’, an on-device solution to deliver a secure and accurate facial authentication to be deployed on ATMs, kiosks, PoS, and smart locks. The tech adapts to users feature change over a period and different light conditions for people with different complexions or heights. It’s anti-spoofing tech spots false entry attempts through photographs, videos or masks and has a “one-in-million” false acceptance rate.
1. Using AI’s branches – ML, NLP etc – to analyse large data sets and deriving useful information in healthcare and other domains. 2. Using facial recognition and AI-equipped drones in remote surveillance, especially at a time like this, when social distancing and contactless jobs are essential. 3. AI, ML help businesses better understand customers needs, hence better customer servicing and better revenues.4. AI will also be used to accurately predict outbreaks.
1. Facial recognition enables passenger to check at the terminal entrance without doing physical doc checks at multiple touchpoints. 2. Cards for purchase of food, beverages etc on board increases passenger convenience. 3. High-end tech-back up manages thousands of complex customer queries. 4. AirAsia’s Virtual Allstar (AVA) app handles 80% of customer requests (ticket booking, flight status etc) across all major social media platforms – WhatsApp, Facebook etc.
The current biometric-based Aadhaar authentication (fingerprints) is not safe, considering the ongoing pandemic situation. Plus, fingerprints of labourers etc fade and become less distinctive over time. Hence NPCI, UIDAI, together with ICICI Bank, Yes Bank, RBL Bank and Fino Payments Bank is considering the use of facial recognition and iris scans for Aadhaar authentication which is essential to avail govt beneficiaries like DBT payouts and domestic transfers.
While many facial recognition companies have claimed they can identify people with pinpoint accuracy even when they’re wearing face masks, the latest study shows that coverings are dramatically increasing error rates. For instance, during NIST’s test, Rank One’s algorithms without masks generated only a 0.6% error rate, which was increased to 34.5%, once the masks were on. The error rate ranges from 5-50 per cent and even goes up to 99%.
1. Collaboration tools like Teams, Zoom etc will ensure professional and personal connectivity. 2. Cloud platforms – public, private, hybrid – will enable the remote accessibility of data. 3. No-touch environment will be facilitated by drones, robotics, automation. 4. AR/VR-led sales platform will enable remote selling. 5. Surveillance tools, facial recognition, contact tracing apps will ensure social distancing compliance. 6. Virtual learning.
The Group has deployed IHCL’s Zero-Touch Service Transformation digital solutions suite across its brands – Taj, Vivanta, SeleQtions. It enables zero-touch check-in’s/check-outs, digital invoicing, online payment options, digital menus etc for guests. They’re also upgrading room locks to support Bluetooth 4.0 tech, to enable keyless room entry via mobile app. Zero-touch options are also extended to employees; e.g. – facial recognition for attendance.