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Tag: messaging app (page 1 of 1)

WhatsApp to roll out in-app banner to explain the privacy update

WhatsApp delays enforcement of its new privacy policy, following a backlash from users which later led to a legal challenge in India. Following the outcry, WhatsApp attempted to explain that the privacy update was actually focused on optional business features, including advertising on FB. They will roll out a small, in-app banner that will ask users to re-review the privacy policies and will be shown a deeper summary of the changes.

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Teams app faces tech issues, Microsoft starts investigation

Microsoft said it was investigating technical glitches on its workplace messaging app Teams after hundreds of users reported issues, mainly related to a delay in receiving messages. Downdetector, an outage tracking website, showed there were more than 800 incidents of people reporting issues. People have heavily relied on Teams, for remote work and online classes during the COVID-19 pandemic.

Signal users unable to send messages, now operational again

Signal faced a global outage wherein its users were not able to send messages.  The messaging app, while conforming the outage, said it was going through ‘technical difficulties.’ However, Signal’s cross-platform messaging service is operational again. Signal, unlike Telegram and WhatsApp, collects no data from its users and has promised that it would never share the data which led to a huge number of WhatsApp users to shift to the rival application.

Slack hit with outage as people returned to work on Monday

Slack said its workplace messaging service was hit by an outage on Monday, disrupting remote work as users returned from the holidays. The company is investigating the issues affecting users. Over 15,000 users had initially reported issues on Downdectector which had come down to 4,000, till the last report. Slack has added more than 20,000 paid customers in the last six months, bringing its total number of paid customers to over 142,000.

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FaceBook buys customer-service software maker Kustomer to monetise messaging biz

Facebook has acquired a New York-based software company Kustomer Inc that helps businesses manage customer conversations from multiple services on one dashboard. The deal was valued at more than $1 bn, reports said. The deal will help FB to monetise its messaging business, which it is expanding to include customer-service products. Kustomer also offers automated tools so companies can handle easier customer requests using bots.

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Salesforce in talks to acquire workplace app Slack has approached workplace messaging app Slack Technologies with an acquisition offer as the cloud computing firm seeks to expand its offerings to clients. The bid has come at a time when Slack is struggling to fully capitalise on the switch to WFH during the worldwide pandemic in the face of fierce competition from Microsoft’s Teams and other workplace apps.  The deal, however, is not certain.

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