Slack said its workplace messaging service was hit by an outage on Monday, disrupting remote work as users returned from the holidays. The company is investigating the issues affecting users. Over 15,000 users had initially reported issues on Downdectector which had come down to 4,000, till the last report. Slack has added more than 20,000 paid customers in the last six months, bringing its total number of paid customers to over 142,000.
Facebook has acquired a New York-based software company Kustomer Inc that helps businesses manage customer conversations from multiple services on one dashboard. The deal was valued at more than $1 bn, reports said. The deal will help FB to monetise its messaging business, which it is expanding to include customer-service products. Kustomer also offers automated tools so companies can handle easier customer requests using bots.
Salesforce.com has approached workplace messaging app Slack Technologies with an acquisition offer as the cloud computing firm seeks to expand its offerings to clients. The bid has come at a time when Slack is struggling to fully capitalise on the switch to WFH during the worldwide pandemic in the face of fierce competition from Microsoft’s Teams and other workplace apps. The deal, however, is not certain.