Walmart is planning to use robots to keep up with a rise in online orders. It is planning to build warehouses at its stores where self-driving robots will collect groceries and build the order in an hour to less to make them ready for shoppers to pick up. A year ago Walmart has started testing the robots at a store in Salem, New Hampshire. The retailer aims to speed up orders that are brought outside to shoppers’ cars as virus-weary shoppers avoid going inside stores.
Indian retailers implement AI-based WhatsApp chatbot for better customer engagement. The move is related to the changing consumer behaviour of buying online during the pandemic. Supermarket operator Spencer’s Retail, Ethnic-wear retailer Meena Bazaar, luggage giant Samsonite, Puma etc upgraded customer services with WhatsApp chatbot. These bots engage with customers by giving details of products, answering basic questions, and following up on the customers.