Slack has provided detailed about what happened on Jan 4, the first workday of 2021, when it went down. ” We observed signs that we were seeing widespread network degradation, which we escalated to AWS, our main cloud provider,” Slack Said in a detailed statement. ” The mini-peak at 7 am PST — combined with the underlying network problems — led to saturation of our web tier.” Which resulted in Slack becoming unavailable.
Slack Technologies said that its customers on the USA East Coast may be experiencing trouble loading its workplace chat application. The enterprise communication platform company’s technology team is investigating the problem, which includes issues with loading the quick switcher feature, users and profile details, according to its status page. More details of the issue are awaited.
Slack said its workplace messaging service was hit by an outage on Monday, disrupting remote work as users returned from the holidays. The company is investigating the issues affecting users. Over 15,000 users had initially reported issues on Downdectector which had come down to 4,000, till the last report. Slack has added more than 20,000 paid customers in the last six months, bringing its total number of paid customers to over 142,000.
CRM powerhouse Salesforce has acquired enterprise communication platform Slack in a $27.7 bn megadeal, slightly higher than the market valuation of $ 25 bn. The deal will have Salesforce to compete with arch-rival and sometimes partners like Microsoft, whose Teams product is a direct challenge to Slack. Slack was ripe for the acquisition as at the beginning of the year 2020 it had lost around 40% of its value since it went public.
Salesforce.com has approached workplace messaging app Slack Technologies with an acquisition offer as the cloud computing firm seeks to expand its offerings to clients. The bid has come at a time when Slack is struggling to fully capitalise on the switch to WFH during the worldwide pandemic in the face of fierce competition from Microsoft’s Teams and other workplace apps. The deal, however, is not certain.
Business Communication tool Slack will now provide usage metrics to group owners i.e. last active time, device typically used, and a number of messages an individual has posted. The new features are available for Standard, Plus, and Enterprise Grid plans. Organisations, owners will be given authority to disable these metrics for groups they manage. Microsoft Teams also offers similar features after it enhanced analytics and reporting capabilities.
Slack has introduced new features to help businesses communicate with partners outside the company in a secure manner. The new feature, Slack Connect DMs allows users inside an organization to collaborate with anyone outside, simple by sending an invite. The feature won’t be widely available until next year as the company wants to ensure this is used only for business purposes and not in a spammy way. It will add verified business accounts to maintain security.
95% of employees working in Asana, Creatio, Zoom, Coupa etc would recommend these companies to a friend, according to the reviews on Glassdoor. The highly-recommended company list also includes Databricks, Slack, and Salesforce. Companies whose employees approve of their CEOs have a higher recommendation (%); 85% up from 70% in 2015. 83% of all employees working for enterprise software companies approve of their CEOs today, up from 76% in 2018.
Collaborative platforms like Microsoft Teams, Slack, Zoom help the HR to bridge communication gap; especially, during remote working. Data analytics and people analytics tools help in making data-driven decisions in hiring, promotion etc. Digital upskilling programs coupled with interactive AI, AR, VR ensure better engagement and learning. AI, ML-based dynamic goal setting, regular performance checks, etc help in employee engagement and retention.