Email ids, passwords, mobile numbers and IP addresses of around 3.5 mn Zoomcar subscribers are up for sale on the Dark Web, claimed cybersecurity consultant Rajshekhar Rajaharia. The data, available for $300, said to be of the year July 2018. Dark Web is the cyberspace where content is encrypted and cannot be searched using normal search engines. Hackers sell data after a year of the breach as it makes it difficult for law enforcement agencies to track them.
As a truly digital company, Zoomcar has been doing contactless deliveries for the last few years. The company has invested in data science, IOMT, AI/ML, Keyless entry for better customer service. It is using AI-driven predictive analytics for analysing driving patterns for safety on roads. Analytical tools are used to identifying loyal and returning customers with 85% accuracy. Its customer support is using AI-powered chatbots for fast resolutions of customer query.