Friday, 24 March, 2023

AI enabled YES ROBOT has booked 12 bn deposits within an year

<p>A total of 12 billion worth deposits are already booked using YES ROBOT within a year. The entire deposits booking service is now paperless. It has helped the Yes Bank enhance its customer service by reducing the time-of-first-response to just a few seconds. The chatbot is witnessing over a million interactions per month responding to approx. 5.3 lakh customer&nbsp;queries last month.</p>