Wednesday, 12 July, 2023

Dukaan Replaces Customer Support Roles with AI Chatbot, Fuelling Job Concerns

Dukaan, a company specializing in digital commerce solutions, has replaced customer support roles with an AI-powered chatbot. The move raises concerns about the potential impact on job opportunities in the customer service sector. By leveraging AI technology, Dukaan aims to streamline customer interactions and enhance efficiency. However, this development also highlights the ongoing debate about the automation of jobs and the need for reskilling initiatives impacted by AI advancements.