Friday, 24 March, 2023

Central, state govts using WhatsApp to provide citizen services more quickly

<p>Central and state government entities are increasingly using WhatsApp, to deliver services to citizens. Several use cases have already been launched on the WhatsApp platform, including reserving vaccination slots, downloading certificates, and accessing other resources. The WhatsApp chatbot, which can be configured to react in a variety of local languages in addition to Hindi and English, is used by over 400,000 common service centers.</p>