Friday, 24 March, 2023

CESC uses chatbot to improve customer service

<p><span style="font-family:Liberation Serif,serif"><span style="font-size:medium">Kolkata-based power distribution and transmission company CESC has started the use of chatbots, AI-enabled computer program to enable consumers to inform it about power cuts, make inquiries about services and lodge their complaints on the company website. Named eBuddy, the chatbot </span></span><span style="font-family:Liberation Serif,serif"><span style="font-size:medium">is equipped with AI, </span></span><span style="color:#333333"><span style="font-family:Liberation Serif,serif"><span style="font-size:medium">machine learning and natural language processing capabilities.</span></span></span></p>