Friday, 24 March, 2023

CSS Corp develops BI system to improve service level by 50%

<p>CSS Corp has developed a business intelligence system &#39;Coeus&#39; that has helped the organisation increase service levels by up to 50%. Coeus oversees the performance of around 3500 agents, providing visibility to not only operations managers but also CXOs. The improvement in productivity, according to Rahul Joshi, CTO of CSS Corp, is due to the team&#39;s ability to provide input on Coeus.</p>