Friday, 24 March, 2023

Empathy and CX Missing Ingredients in BFSI Voice Operations

<p>The article discusses the missing ingredients in voice operations for the BFSI (Banking, Financial Services, and Insurance) industry. It highlights the need for two key elements to be incorporated into voice operations - empathy and customer experience (CX). The author suggests that empathetic voice communication can go a long way in ensuring customer satisfaction and that technology can be used to enhance CX by providing personalized services.</p>