Friday, 24 March, 2023

Global contact center as a service market will reach $16B by 2027

<p>Revenue from the CCaaS industry is anticipated to increase from $4.9B this year to $15.6B by 2027. The variety of services provided under comprehensive subscription-based models, such as sophisticated analytics capabilities, AI-enabled chatbots, and personalized video solutions, will be the primary driver of this extraordinary rise of 26%. A CCaaS platform offers the services necessary to manage a contact center across a variety of inbound and outbound channels.</p>