Friday, 24 March, 2023

Gupshup acquires conversational AI platform Active.Ai

<p>Active.Ai, a conversational AI platform used by banks and fintech firms, has been acquired by Gupshup. Gupshup&#39;s customer experience (CX) solutions for customers have been enhanced as a result of the purchase. Active.Ai provides a Conversational Banking as a Service platform to customers in 43 countries. With 95% accuracy, it has enabled more than 300M user interactions via voice, video, and text, managed over 30M service requests, and handled more than 50M inquiries.</p>