Friday, 24 March, 2023

Pegasystems acquires Cloud-based analytics solution provider, Qurious.io

<p>Pegasystems has acquired Qurious.io, a Cloud-based real-time speech analytics solution provider, to add capabilities to its software portfolio with a focus on &#39;Pega Customer Service&#39; use cases. Qurious.io&#39;s SaaS uses speech-to-text, natural language processing, and emotion detection capabilities to analyze the dialogue within each customer service to improve customer interactions, make better recommendations, and boost customer loyalty and sales.&nbsp;<br /> &nbsp;</p>