Friday, 24 March, 2023

How Yes Bank has automated digital customer service

<p>1. End-to-end tech automation in routine service requests and other manual processes. 2. RPA, Configuration Automation, and Release Automation automate data centres&rsquo; operations. 3. Contactless and paperless savings account opening with eKYC/video KYC, paperless loan provision, virtual debit cards etc.&nbsp;4. Yes, Mobile, Yes Robot, Yes Transact are some of the bank&rsquo;s technical platforms equipped with chatbots for a personalised experience.</p>