Friday, 24 March, 2023

IBM develops integrated CRM, DMS platform for IOCL

<p>IBM has developed an integrated CRM and DMS platform for Indian Oil Corporation Ltd. The platform, accessible to 12,400 IOCL distributors covering 130 mn consumers, ensures real-time updates to inventory, orders, and invoices and can help them to respond swiftly to service requests. The platform named &#39;Project ePIC&#39; or &#39;Electronic Platform for IOCL&nbsp; customers&#39;&nbsp;provides a seamless experience across mobile, tablets, and desktops.</p>