Friday, 24 March, 2023

Why your enterprise keeps failing at digital transformation

<p>84% of organizations fail to succeed in their digital journey because the leaders are losing their sight the most critical element, i.e, the customer. Most companies approach customer-centricity from a self-servicing perspective without having empathy for customers&rsquo; ecosystems. Only 45% of companies have customer care at the center. When companies ghost their customers during digital transformations, the end products and services turn out-dated.</p>