Friday, 24 March, 2023
Adoption of new technology is not an option but a compulsion: GGM-IT, IRCTC
<p>Sandip Trivedi, Group General Manager-IT Projects, IRCTC has installed an AI-backboned chatbot ‘Ask Disha’ for repetitive and standard customer queries. The bots are now addressing 80,000 questions daily with 89% accuracy with a high-level of cost-cutting. The chatbot has reduced the waiting time in getting connected to the call center and standard replies are now available instantly. <br /> </p>
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