Friday, 24 March, 2023

AI-enabled automated customer service agents are on rise in India

<p>As face-to-face interactions have reduced, AI found its maximum usage in automated customer service agents in India in 2020. Fraud analysis and investigation, IT automation, recommendation system, and diagnosis and treatment were other fields excelling with AI.&nbsp; Businesses have started to restructure strategies and adapt to the new age of technology. The BFSI sector was on top for spending on AI with a 29% share in the year 2020.<br /> &nbsp;</p> <p>&nbsp;</p>