Friday, 26 April, 2024

AI Threat to Call Centre Jobs, Says TCS CEO K. Krithivasan

TCS CEO K. Krithivasan expresses concerns about the potential threat AI poses to call center jobs. As AI technology advances, it could increasingly automate tasks traditionally performed by call center agents, leading to potential job displacement. Krithivasan highlights the importance of reskilling and upskilling the workforce to adapt to the changing landscape of employment driven by AI and automation.