Monday, 17 July, 2023

Assessing the Impact of ChatGPT on Customer Experience

ChatGPT, an advanced language model, presents both advantages and challenges for customer experience. This article examines the potential benefits of using ChatGPT, such as improved response time and scalability, as well as the potential risks, including biases and lack of human touch. Balancing the advantages and limitations, organizations must carefully implement ChatGPT to enhance customer interactions while mitigating any negative impacts.