Friday, 24 March, 2023

How Bank Of Baroda is using technology extensively for its operations

<p dir="ltr">Sharad Saxena, CTO, Bank of Baroda believes in starting a small approach, in an inexpensive way and ready to fail quickly and keep experimenting. The bank is using chatbot named &ldquo;ADI&rdquo; (Assisted Digital Interaction) on BoB&rsquo;s website, which is on the IBM solution. Currently, ADI is in the nascent stage, and gradually they augmenting it further for natural language processing, understanding different queries and contextually keep guiding the customer to the endpoint.</p>