Friday, 24 March, 2023

How Genpact's AI-chatbot is enhancing employees experience, engagement

<p>Genpact is using an AI-powered chatbot for better employee satisfaction and self-assessment. AI-powered Amber analyses employees&rsquo; sentiments through their conversations with the people, enabling HR team and managers to proactively help the unhappy ones. The chatbot also helps the HR department to predict top performers with a 74 % accuracy. The company also uses AI in its job search portal and to enhance other HR processes.</p>