Friday, 24 March, 2023

How Policybazaar adopted chatbot and callbot to ramp up customer experience

<p>Rahul Agarwal, CTO, Policybazaar is leveraging chat bot and call bot powered by AI, ML, speech-to-text tech, and Natural Language Processing (NLP) algorithms, to achieve their &#39;customer first&rsquo; policy. Now customers instantly get to know where the issue is and what needs to be done. The bots provide customers the visibility regarding their claims, status on the new policies.<br /> &nbsp;</p>