Friday, 24 March, 2023

How Tata Capital is enabling customer service with AI-powered bots

<p>Customer service, at Tata Capital, is largely driven by both voices and chats. They have deployed an NLP based engine for the same. The voice part is led by text to speech algorithms. Abonty Banerjee, Chief Digital and Marketing Officer, Tata Capital is deploying bots for general queries, specific servicing and helping in the purchase journey. Around 30-35%, around lakh queries,&nbsp;of their customers are answered&nbsp;using the voice bot.</p>