Friday, 24 March, 2023

ICICI Lombard focuses on voice AI; Contact center costs are expected to go down by as much as 28%

<p>ICICI Lombard has partnered with Skit.ai, an AI-based SaaS speech automation platform, to start its voice AI journey. With the use of an AI-powered Digital Voice Agent, ICICI Lombard will be able to let consumers inquire about the status of their health and auto insurance claims. By connecting with ICICI Lombard&#39;s CRM platforms, the Skit.ai Augmented Voice Intelligence Platform will enhance interaction speed, accuracy, and ease.</p>