Friday, 24 March, 2023
IRCTC's AI-chatbot improve customer interactions by 70%
<p>AI chatbot, AskDISHA powered by Microsoft Azure and developed by CoRover for IRCTC had helped improve customer interactions by 70%. The chatbot used AI, ML, and NLP to answer passenger queries. Customers can now receive instant responses on frequent queries with almost no wait time. Supporting both voice and text capabilities in English and Hindi, it had benefitted more than 178 mn passengers since its inception in Oct 2018. </p> <p> </p>
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