Friday, 24 March, 2023

DBS Bank adopts digital to make banking a seamless experience

<p style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt">Siew Choo Soh, Managing Director at DBS Bank told to ETCIO that&nbsp;adopting digital has helped the bank in increasing customer engagement, achieving higher transaction volumes, and lowering servicing costs. Leveraging technologies such as AI and ML helps in simplifying the account opening process and providing seamless and end-to-end digital experience. Further, she added, DBS Bank is aiming for cloud-native architecture to become more agile and scalable.</span></span></span></p>