Friday, 24 March, 2023

Microsoft Dynamics 365 Introduces AI-powered Copilot for Customer Support

<p>Microsoft Dynamics 365 has introduced an AI-powered Copilot feature that uses natural language processing and machine learning to help customer support representatives respond to customer queries more efficiently. The Copilot feature provides real-time assistance to support representatives and suggests responses based on previous interactions and customer data.&nbsp;It can also analyze customer sentiment and provide suggestions for de-escalating.</p>